FAQ

SHIPPING:

All our items ship free within USA. No minimum order required. 

SHIPPING CARRIERS:

Most orders ship either USPS First Class Package or USPS Priority Mail depending on the weight. We may sometimes use UPS Ground for some orders. 

SHIPPING TIMES:

All orders are shipped within 1 to 2 business days. Please be aware that USPS is experiencing some delays at the moment so some orders might be a few business days late.

SHIPPING LOCATION:

All of our items are in stock and ready to ship from our Los Angeles Warehouse.

CANCELLATIONS/SHIPPING ADDRESS UPDATES:

Please message us within 2 hours of placing the order if you need to cancel or update the shipping address. We work extra fast in getting out the orders and some of the orders ship out in less than 24 hours.

INTERNATIONAL SHIPPING:

We do not offer international shipping as of right now.

RETURNS/EXCHANGES:

We accept returns and exchanges within 14 days of the date of delivery. Please email us at vinacrystals@gmail.com

DAMAGED ITEMS/WRONG ITEMS RECEIVED:

Please email us with a picture of the damaged/wrong product within 14 days of the date delivery so we can resolve the problem ASAP. Email us at vinacrystals@gmail.com